Resident Services
Health Services
Providing Outstanding Quality of Life and Well-being, Embracing Resident & Family Centred Care.
Resident Care applies a multidisciplinary team approach to resident care. The Director of Resident Care along with two Resident Care Managers responsible for Whispering Tide, River Glen, Crystal Waters, Silver Creek, Serenity Springs and Ocean Drive.
The Resident Care Managers also lead the Resident Care Team, which is comprised of RNs, LPNs, CCA Leads, and CCAs. The Registered Nurse (RN) assigned to the Nursing Unit attends to health care needs and directs nursing care services, while the Licensed Practical Nurse (LPN) provides and supports the provision of nursing care by the team, which includes the administration of medications. The Continuing Care Assistant (CCA) and Personal Care Worker (PCW), assist residents with and/or directly provide individual personal care.
Occupational Therapy & Physiotherapy
Therapeutic Services provided at Glen Haven Manor consist of regular access to Occupational Therapist, Peggy MacLean and Physiotherapist, Stephen Roop as well as Therapy Assistants, Heather Carrigan and Amanda Morrison.
Occupational Therapy (OT) Services for residents at GHM focus on positioning and mobility, including seating (wheel chairs), positioning for skin integrity (mattresses and support surfaces), mobility with or without adaptive equipment, such as wheelchairs, walkers, canes, and mechanical lifts. It also promotes optimal postures to allow a resident to participate in activities and have independence for self care and hand functions. A program for the multi-sensory Snoezelen Room, consultation for safety of residents, i.e. furniture, barriers, and layout is currently being developed.
The Physiotherapist assesses residents and may develop a rehabilitation program plan for residents if needed. Functional levels as well as any joint restrictions are assessed to determine whether or not they can be improved or maintained. Staff are also coached on how to transfer and mobilize residents after the assessment.
The Physiotherapist and the Occupational Therapist are both at the facility once a week and the Physiotherapy Assistant is on site five days a week.
Therapy Dogs and Pets
Personal pets may be permitted to visit with approval from the Recreation Department.
Personal Services
Laundry Services
Each resident’s personal items are laundered daily. Our washers are of an industrial strength; thus, it is not recommended delicate or woolen fabrics be used by our residents. All clothing needs to be machine washable and dryable. All resident clothing is labeled to minimize misplaced belongings. Glen Haven cannot be held responsible for lost or damaged items.
Spiritual Services
Spiritual Services are offered as an important part of Glen Haven’s Community, Relationships & Engagement. Mass and Church Services are provided and posted in the Recreation Calendar.
Library Services
Library services (books, magazines and audio tapes) are available monthly through the Pictou-Antigonish Regional Library. Library services are coordinated through the Recreation Department.
Mail is sorted and delivered daily to residents and outgoing mail (with postage attached) can be dropped off at the Business Office. Upon admission, it is your responsibility to update your loved ones mailing address for important billing statements. Please contact the following agencies as soon as possible:
• Pharmacare – Call 1-800-544-6191 to update the mailing address for any future bills or fees.
• Emergency Health Services (EHS) Nova Scotia – Call (902) 832-8337 or toll-free 1-888-280-8884 to redirect ambulance fees/costs to your own address AFTER your loved one has utilized EHS services.
If these changes are not made, we are not responsible for any missed or late payments.
Transportation
Medical appointments are scheduled through the nursing department. Family members are encouraged to accompany residents to those appointments.
For further information on transportation, call CHAD at 902-928-1234
Water Wave Salon (Hairdressing Services)
Hairdressing services are available right here at Glen Haven Manor in our Water Wave Salon for those residents wishing to have their hair done. We are very pleased to offer the convenience of these personal grooming services on site for our residents by a professional hair stylist.
Hours of operation: 9am-4pm Tuesday, Wednesday and Thursday.
Telephone and Cable
Access to a telephone system is an optional service allowing residents to call internally from room to room, to the Nurse’s Station, the Business Office, to any Department and externally.
Dietary Services
Nutritional services provide home cooked, nutritious, and appetizing meals and snacks for our residents. Resident nutritional assessments are completed within the first two weeks of admission by the Dietitian and ongoing individual needs are monitored as required.
The Glen Haven Manor menu is based on a five-week cycle with options that ensure Canada’s Food Guide nutritional requirements are met. Menus are adjusted to meet required therapeutic diets and diet textures. Food alternatives are available to accommodate food allergies, intolerances, dislikes, and specific nutritional needs.
The RN or LPN on each resident’s floor must be consulted before bringing special meals or treats to residents. Any food/drinks permitted to be brought in for individual residents must be dated and identify the resident they are intended for.
Financial Services
Our auto-debit system processes payments on the third-to-last business day of each month. Invoices can be emailed upon request. The auto-debit covers the cost of monthly accommodation, as well as any optional services chosen by the resident, such as phone, cable, hairdressing, CHAD bus fees, certain resident outing fees, and advanced foot care, if applicable.
Overview of Basic Services
As assigned by the Department of Health and Wellness, each resident pays an accommodation charge. The following is a list of the basic services that Glen Haven Manor provides at no additional charge to the resident. This list does not necessarily constitute a complete inventory of the services available at no additional charge to the resident.
- Twenty-Four (24) Hour Nursing and Personal Care
- Administration of Medication
- Assistance with the Activities of Daily Living
- Basic Foot Care Services
- Indoor and outdoor space for relaxation
- Bedding, linen, pillows, wash cloths and towels
- Bedroom furnishings, including: Bed, Bedside table, Chair, Closet or wardrobe, Dresser
- Equipment for the general use of residents (does NOT include individualized items)
- Over the counter medication and treatment
- Personal hygiene/grooming supplies and equipment
- Safety-engineered insulin syringes
- Semi-private or Private Accommodation with or without private washroom
- Supplies and equipment necessary for resident care