739 East River Rd. New Glasgow, NS

Visiting Hours: 10:00am - 8:00pm




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739 East River Rd. New Glasgow, NS

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Visiting Hours: 10:00am - 8:00pm

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Resident Services

Health Services

Providing Outstanding Quality of Life and Well-being, Embracing Resident & Family Centred Care.

Resident Care applies a multidisciplinary team approach to resident care. The Director of Resident Care along with two Resident Care Managers responsible for Whispering Tide, River Glen, Crystal Waters, Silver Creek, Serenity Springs and Ocean Drive.

The Resident Care Managers also lead the Resident Care Team, which is comprised of RNs, LPNs, CCA Leads, and CCAs. The Registered Nurse (RN) assigned to the Nursing Unit attends to health care needs and directs nursing care services, while the Licensed Practical Nurse (LPN) provides and supports the provision of nursing care by the team, which includes the administration of medications. The Continuing Care Assistant (CCA) and Personal Care Worker (PCW), assist residents with and/or directly provide individual personal care.

Occupational Therapy & Physiotherapy

Therapeutic Services provided at Glen Haven Manor consist of regular access to Occupational Therapist, Peggy MacLean and Physiotherapist, Stephen Roop as well as Therapy Assistant Gladys Crawley.

Occupational Therapy (OT) Services for residents at GHM focus on positioning and mobility, including seating (wheel chairs), positioning for skin integrity (mattresses and support surfaces), mobility with or without adaptive equipment, such as wheelchairs, walkers, canes, and mechanical lifts. It also promotes optimal postures to allow a resident to participate in activities and have independence for self care and hand functions. A program for the multi-sensory Snoezelen Room, consultation for safety of residents, i.e. furniture, barriers, and layout is currently being developed.

The Physiotherapist assesses residents and may develop a rehabilitation program plan for residents if needed. Functional levels as well as any joint restrictions are assessed to determine whether or not they can be improved or maintained. Staff are also coached on how to transfer and mobilize residents after the assessment.

The Physiotherapist and the Occupational Therapist are both at the facility once a week and the Physiotherapy Assistant is on site five days a week.

Advanced Foot Care

Advanced Foot Care is not included in the health care services funded by the Department of Health and Wellness. Advanced Foot Care is foot care which specifically improves comfort, mobility and the general health of a person’s feet. Advanced foot care is provided in house as an optional service.

Each treatment cost is $30.00 (taxes included).

Therapy Dogs

Residents enjoy therapeutic pet visits in a safe and consistent manner. Therapy dogs provide much enjoyment and comfort to Residents and staff alike.

Oral Care

Glen Haven Manor is committed to provide the convenience of an on-site, comprehensive oral health care program for residents. In partnership with Dental Hygienist Angela Anderson, this program offers a range of dental health procedures which are available on a fee for service basis.

To set up an appointment, please inform the nursing staff in the specific Resident Care Area. Billing and payment arrangements should be made directly through the Glen Haven Business Office.

Examination / Assessment


Routine Exam


Edentulous Exam



$35.00 per unit



Denture Prophylaxis & Polishing

$25.00 per unit

Flouride Application


Personal Services

Laundry Services

Each resident’s personal items are laundered daily. Our washers are of an industrial strength; thus, it is not recommended delicate or woolen fabrics be used by our residents. All clothing needs to be machine washable and dryable. All resident clothing is labeled to minimize misplaced belongings. Glen Haven cannot be held responsible for lost or damaged items.

Spiritual Services

Spiritual Services are offered as an important part of Glen Haven’s Community, Relationships & Engagement. Mass and Church Services are provided and posted in the Recreation Calendar.

Library Services

Library services (books, magazines and audio tapes) are available monthly through the Pictou-Antigonish Regional Library. Library services are coordinated through the Quality and Program Support Department (Recreation).


Mail is sorted and delivered daily to residents and outgoing mail (with postage attached) can be dropped off at the Business Office.

Personal mail that is addressed to residents will be sorted and distributed directly to the resident. If mail is financial, for example, from third party organizations including EHS or N.S. Pharmacare, it will be forwarded to the resident’s financial contact.


Medical appointments are scheduled through the nursing department. Family members are encouraged to accompany residents to those appointments.

For further information on transportation, call CHAD at 902-928-1234

Water Wave Salon (Hairdressing Services)

Hairdressing services are available right here at Glen Haven Manor in our Water Wave Salon for those residents wishing to have their hair done. We are very pleased to offer the convenience of these personal grooming services on site for our residents by a professional hair stylist.

Hours of operation: 9am-4pm Tuesday, Wednesday and Thursday.

Shampoo - Set


Shampoo - Cut - Set


Color - Cut - Set



$58.00 per unit

Ladies’ Cut


Mens’ Cut

$17.00 per unit

Telephone and Cable

Access to a telephone system is an optional service allowing residents to call internally from room to room, to the Nurse’s Station, the Business Office, to any Department and externally.

Telephone Install

$25.00 initial hook up fee


$23.00/month plus long-distance fees



Dietary Services

Nutritional services provide home cooked, nutritious, and appetizing meals and snacks for our residents. Resident nutritional assessments are completed within the first two weeks of admission by the Dietitian and ongoing individual needs are monitored as required.

The Glen Haven Manor menu is based on a five-week cycle with options that ensure Canada’s Food Guide nutritional requirements are met. Menus are adjusted to meet required therapeutic diets and diet textures. Food alternatives are available to accommodate food allergies, intolerances, dislikes, and specific nutritional needs.

The RN or LPN on each resident’s floor must be consulted before bringing special meals or treats to residents. Any food/drinks permitted to be brought in for individual residents must be dated and identify the resident they are intended for.

Financial Services

Bills will be sent monthly, and auto debit occurs on the third last business day of the month. Residents pay for basic services (outlined below) as well as optional services.

Residents at Glen Haven Manor can have a trust account which covers their hairdressing, CHAD bus, and oral hygiene, if applicable. The auto debit charges the cost of monthly accommodation, in addition to optional services such as phone, cable, and advanced foot care fees. Resident accounts are managed according to our Resident Trust Account Policy.

Overview of Basic Services

As assigned by the Department of Health and Wellness, each resident pays an accommodation charge. The following is a list of the basic services that Glen Haven Manor provides at no additional charge to the resident. This list does not necessarily constitute a complete inventory of the services available at no additional charge to the resident.


  • Twenty-Four (24) Hour Nursing and Personal Care
  • Administration of Medication
  • Assistance with the Activities of Daily Living
  • Basic Foot Care Services
  • Indoor and outdoor space for relaxation
  • Bedding, linen, pillows, wash cloths and towels
  • Bedroom furnishings, including: Bed, Bedside table, Chair, Closet or wardrobe, Dresser
  • Equipment for the general use of residents (does NOT include individualized items)
  • Over the counter medication and treatment
  • Personal hygiene/grooming supplies and equipment
  • Safety-engineered insulin syringes
  • Semi-private or Private Accommodation with or without private washroom
  • Supplies and equipment necessary for resident care


Resident Council

Family Council